Win2K/Softphone

[Dave]

Softphone works a treat on Win2K under user A. Same PC, user B fails to get tserver connection (tconnect fails). Shouldn't be Genesys, but any ideas? Can't replicate on my site, no problems using same softphone. Win2K funny?

[Dave]

Softphone is adapted V5 starterapp. Works perfectly on same system, same site, same people, under NT4. V6 starterapp gets the same problem.

[Dave]

Solved it!
Customer had changed from Novell to Windows Network log in and in the process had capitalised SOME of the ids (eg smithj became Smithj). All became clear with a config server trace. Never underestimate the power of case sensitivity.

[Ralph]

What do you mean with "same PC". Is it the exact same physical machine with a different user login?

If it is a different machine as the StarterApp which comes with Genesys mostly uses precompiled ActiveXComponents it might be an Operating System issue.

Genesys does not recommend to use StarterApp as a softphone in any productive environment. It is ment to be a "starting point" for selfdeveloped solutions. You might want to look for a professional softphone solution.

[Vic]

Ralph is right there are literally hundreds of softphones available ranging from 100$ to $10,000 per package. You can either develop it yourself and/or let someone else do it for you, or buy it from someone who already did it.

From what I have seen so far, there is always a need to tweak the source from time to time, so, if you decide to outsource it or buy it, make sure that you have some kind of assurance or a guarantee that they will always be there for you.

[Dave]

Thanks, softphone is a developed one and successfully in full ime use under Windows 98. The problem was the customer changed logins when they changed OS.

Thanks for the replies.