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Offline raza990

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Genesys Pulse 8.5
« on: April 20, 2015, 07:42:38 AM »
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Hi All,

Anybody worked on Genesys Pulse 8.5 ?

I have implemented the Genesys Pulse 8.5 and voice stats are working fine but when email stats are not working. May be I am doing something wrong.

Can anyone help me which stat should use for Number Of Waiting Email on virtual queue ?

Regards,
Raza
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Offline Kubig

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Re: Genesys Pulse 8.5
« Reply #1 on: April 20, 2015, 07:45:22 AM »
Have you deployed the Java-stats on StatServer for Pulse solution?
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Offline raza990

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Re: Genesys Pulse 8.5
« Reply #2 on: April 20, 2015, 07:49:09 AM »
No, I haven't deployed Java-Stats on Stat Server because I want the email reporting on virtual queue - not interaction queues !!!
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Offline Kubig

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Re: Genesys Pulse 8.5
« Reply #3 on: April 20, 2015, 07:53:09 AM »
There is no difference between VQ for email and for voice, Pulse is working in same way for both. You can just check the RN , if there are any issue related and make an upgrade. I am using the latest version and all is working as expected.
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Offline raza990

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Re: Genesys Pulse 8.5
« Reply #4 on: April 20, 2015, 08:51:55 AM »
Dumbest thing I've ever done  >:(

Ixn connection was missing in Stat server that was the reason email stats was not working !!!
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Offline Kubig

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Re: Genesys Pulse 8.5
« Reply #5 on: April 20, 2015, 10:50:14 AM »
Similiar issue should be tricky to find out :)I am glad you have resolved it.
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