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Offline raza990

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Hide Category Name In GAD
« on: May 07, 2015, 05:06:12 AM »
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Hi,

I have a requirement to hide categories in GAD which do not have standard responses.

We can't delete the categories from KM because in routing, categories ID are used for Acknowledgements and routing to skilled agents.

Is there any way in Genesys by which we can hide categories or any solution by GAD customization ?

« Last Edit: September 20, 2016, 09:18:46 AM by raza990 »
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Offline cavagnaro

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Re: Hide Category Name In GAD
« Reply #1 on: May 07, 2015, 01:00:16 PM »
Gad not sure, think is not possible. On IWS yes by modifying values via URS or directly on IWS options.
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