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Offline cavagnaro

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Re: Facebook and Twitter Intergration
« Reply #15 on: May 26, 2015, 06:45:40 PM »
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Offline singhisking

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Re: Facebook and Twitter Intergration
« Reply #16 on: May 27, 2015, 02:35:46 PM »
Thanks for all your responses :)

Offline singhisking

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Re: Facebook and Twitter Intergration
« Reply #17 on: June 12, 2015, 01:58:27 PM »
Hello team, does anyone know How Genesys detects whether the Facebook post /message is from Facebook English page or other Language- (Eg - French).

Our requirement is to detect the language and route interaction to appropriate agent.

Offline cavagnaro

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Re: Facebook and Twitter Intergration
« Reply #18 on: June 12, 2015, 03:28:24 PM »
Check fb api, maybe a language key is send

Offline singhisking

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Re: Facebook and Twitter Intergration
« Reply #19 on: June 12, 2015, 07:09:03 PM »
Thanks...got it

Offline Shatners_bassoon

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Re: Facebook and Twitter Intergration
« Reply #20 on: April 07, 2017, 10:23:41 AM »
[quote author=singhisking link=topic=8836.msg39802#msg39802 date=1434136143]
Thanks...got it
[/quote]

Hi,

does anyone know what's the current status of Facebook API regarding this? I'm trying to get either user locale or recognized language of the comment, but can't get either. Page Id doesn't help here since different languages are used on same page.

<languages class="java.util.Collections$UnmodifiableRandomAccessList" resolves-to="java.util.Collections$UnmodifiableList">
          <c class="list"/>
          <list reference="../c"/>
        </languages>
        <last__name>MyLastName</last__name>
        <locale></locale>

Thanks!

EDIT: forgot to mention that I'm connecting to Facebook API through Genesys Cloud Connector.
« Last Edit: April 07, 2017, 11:22:59 AM by Shatners_bassoon »

Offline cavagnaro

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Re: Facebook and Twitter Intergration
« Reply #21 on: April 07, 2017, 01:47:38 PM »
? Check FB API documentation (FB site) and also see the UData that the API brings in URS logs

Offline Airex

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Re: Facebook and Twitter Intergration
« Reply #22 on: March 23, 2018, 01:40:26 PM »
You can use _facebookLanguages as UData in order to do routing depending on your desired language(s).