Hi guys
For a few reasons that have me frustrated, my customer is wanting to stick with Predictive Dialing Mode for their OCS Campaign but want their customers to have messages left on their answer machines. Because it's Predictive Mode, the am-beep-detect option can't be used. I haven't really done anything in Nuance ASR before but was looking to do something like the following:
1 - Have answer machine detected treatment route to a RP that in turn calls a Composer app. In that app I'm looking at the following logic:
2 - Play a silence prompt as part of a Grammar Menu and then listen for a garbage word ("tiddlywinks"). If there is no voice input the assumption is that the greeting has finished. If the voice input doesn't match "tiddlywinks" then it's assumed the greeting is still playing.
The problem is I've set the Grammar Menu to retry 2-3 times but those retries are so fast that essentially the greeting is still playing when this logic has completed. So how do I tell it to essentially either wait until it hears silence, or retry for what could be a high number of loops until it gets a noinput? It doesn't seem good coding practice to do the high count loop option. Should I use the loop block as opposed to the retry options on the Grammar Menu block?
Has anybody come up with something similar that works?
