Genesys Composer - Unable to hear audio while debugging

[aravind_mano]

Hi,

I have developed sample VXML application using Composer 8.1.3. When i am trying to debug the application, i could not hear the audio used in prompts. The debug logs shows prompts played. Please help me to resolve this problem.

[code]
Log:
2015-06-11 17:52:41.517 - form_enter :Entry1 - 468
2015-06-11 17:52:41.517 - form_select :Entry:BLOCK - 468
2015-06-11 17:52:41.931 - goto :#WelcomePrompt - 90
2015-06-11 17:52:41.931 - form_enter :WelcomePrompt - 90
2015-06-11 17:52:41.932 - form_select :WelcomePromptP0:BLOCK - 90
2015-06-11 17:52:42.138 - eval_expr <Prompt>expr{:AppState.APP_LANGUAGE}=en-US - 95
2015-06-11 17:52:42.138 - form_select :__FORMITEM_NAME_$72$_:BLOCK - 95
2015-06-11 17:52:42.561 - goto :#MainMenu - 105
2015-06-11 17:52:42.562 - form_enter :MainMenu - 105
2015-06-11 17:52:42.562 - form_select :MainMenuP0:BLOCK - 105
2015-06-11 17:52:42.777 - eval_expr <Prompt>expr{:AppState.APP_LANGUAGE}=en-US - 111
2015-06-11 17:52:42.777 - form_select :MainMenuOption:FIELD - 111
2015-06-11 17:52:45.607 - input_start :DTMF - 133
2015-06-11 17:52:45.607 - prompt  - 133
2015-06-11 17:52:45.607 - fetch_start audio:http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - fetch_end Done (direct):http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - prompt_play audio|http://192.168.3.181:8088/FirstIVR/Resources/Prompts/en-US/welcome.wav - 133
2015-06-11 17:52:45.607 - prompt_play tts|<?xml version="1.0" encoding="UTF-8"?><speak version="1.0" xmlns="http://www.w3.org/2001/10/synthesis" xml:lang="en-US">Press one for input I D, two for message, three for input grammar, or four for service.</speak> - 133
[/code]

Thanks,
Aravind

[Kubig]

Check the RTP stream and your SIP endpoints used within the tests

[aravind_mano]

Thanks Kubig. I could hear audio after changing the network options in SIP Endpoint.

[Kubig]

Great! Glad to hear it.