Current Agent State

[Elango]

No Change, result is same as it

[cavagnaro]

Add ~LoggedOut

Enviado de meu C6602 usando Tapatalk

[Adam G]

Hope this helps:

The "Time" you are referring to [i]IS [/i]the UNIX EPOCH:

1435376204 = GMT: Sat, 27 Jun 2015 03:36:44 GMT

Conversion utilities exist on the web and other Posts on the Forum explain how to convert this to a standard time format.  Basically, add 1435376204 [i]seconds [/i]to 00:00:00 01/01/1970...

[Elango]

[b]cavagnaro[/b], still the result is same....
[b]adamgill[/b], I can understand what it was, bt how it wil help in getting the time value for current agent state ?

[Adam G]

I think you are building a real-time interface, yes?

The TIME you can see allocated is the [i]exact [/i]time/date that the STATUS of the Agent Object was reported by the StatServer.  If you are building an App (and this is [i]not [/i]CCP+), then you need to apply a local calculation within the App which counts the amount of time that has past, since the last STATUS update TIME from the StatServer.  You will also need to send a regular request to the StatServer, to get regular STATUS updates.  Or, if your App is 3rd party registered (as an Application in CIM), then that should be easy enough to set up as a regular (poll) request to a StatServer.

CCP+ does all of these things by design and I think you will need to find a way to emulate;

The TIME conversion to your local time zone.
The time that has elapsed since the last TIME update of the STATUS from the StatServer.
Regular polling of Updates from the StatServer to your App - or register the App with the StatServer to enable you to specify a polling interval.

[Elango]

Hi all...
  Very much thanks to everyone, I got the solution by the following calculation


[b]DateTime origin = new DateTime(1970, 1, 1, 0, 0, 0, 0);
DateTime istdate = TimeZoneInfo.ConvertTimeFromUtc(origin.AddSeconds(Convert.ToDouble(1435376204)),TimeZoneInfo.FindSystemTimeZoneById("India Standard Time")); [/b]  -----> This will convert the starting time for the agent's current status to GMT+5.30.

[b]DateTime curetime=TimeZoneInfo.ConvertTimeFromUtc(DateTime.UtcNow, TimeZoneInfo.FindSystemTimeZoneById("India Standard Time"));[/b]  -----> This will convert the current time to GMT+5.30

[b]TimeSpan diff = curetime - istdate;[/b] ------> This will get the exact duration of the agent's current state(in seconds).

[Kubig]

I said you that the time is in Unix format

[Elango]

Yeah Thanks Kubig...

[Adam G]