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Offline singhisking

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eServices Agent State and Interaction Event
« on: July 03, 2015, 02:51:59 PM »
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How interacton state and agent state can be controlled using external Telephony in SAP .

Client want to use softphone in SAP to control the WDE for all interaction using translation layer.  Event such as logoff, disconnect, etc

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Offline cavagnaro

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Re: eServices Agent State and Interaction Event
« Reply #1 on: July 03, 2015, 04:14:36 PM »
GPlus with multimedia

Enviado de meu C6602 usando Tapatalk

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Offline singhisking

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Re: eServices Agent State and Interaction Event
« Reply #2 on: July 03, 2015, 05:03:46 PM »
Without Gplus using PSDK  ;)
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Offline cavagnaro

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Re: eServices Agent State and Interaction Event
« Reply #3 on: July 03, 2015, 05:33:26 PM »
Talk then to SAP guys, both of you have to create something that will be executed on SAP side and control all.
Redo all what GPlus does...worth it?
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