" /> GMS CallBack Pulse reporting - Genesys CTI User Forum

Author Topic: GMS CallBack Pulse reporting  (Read 1403 times)

Offline gen_den

  • Full Member
  • ***
  • Posts: 176
  • Karma: 0
GMS CallBack Pulse reporting
« on: January 09, 2018, 12:25:56 PM »
Advertisement
Hi All,

can you please let me know if i can do real time reporting using Pulse for Scheduled callback calls?
As of now i can see my Immediate callback Scheduled call in VQ, however when i schedule a call i cannot see that in VQ.

Anyone has any idea what stats I can use to do Real Time reporting for Scheduled callback calls?

Thanks

Offline eugene

  • Jr. Member
  • **
  • Posts: 85
  • Karma: 2
Re: GMS CallBack Pulse reporting
« Reply #1 on: January 09, 2018, 07:10:05 PM »
i believe this is only available in the cloud solution of gms callback for now.