GVP 8.1 Transaction List/Special Day Configuration

[Jason16v]

Hi All,

I'm working on a pure call flow for GVP 8.1. I've been working with IRD/Inbound call routing primarily for the past few years. I was hoping to get similar logic @ the GVP level in regards to holidays etc... by performing a lookup on the special days or use a transaction list. Looking at the list of available functions, it appears this is not possible with Composer/GVP 8.1?

How are you handling time of day checks? I don't want to hard code this nor do I want to have to make a separate database/service call.

Thanks in advance!

[cavagnaro]

GVP doesn't access IRD objects, but Composer can. Maybe you are confusing terms?
Composer apps for routing can be executed by ORS and URS, while GVP apps are executed by GVP only.
On your IRD strategy that executes GVP application you can use common IRD objects and make GVP app work in some specific way maybe by sending an attached data and reading it on the VXML application...that is it

[Jason16v]

Hi Cavagnaro,

What I'm saying is that I have historically worked on Inbound Call routing strategies via IRD for the past few years. Having said that I'm comparing the functionality that was available to me in IRD to what I have in Composer for a GVP Call flow.

In Inbound voice with IRD I've heavily relied on Transaction Lists/Special day configurations to drive call routing logic. I'm hoping to parameterize my GVP call flow (As I have previously in IRD for inbound voice). What I'm trying to get away from is hard coding various prompts etc... that may change periodically so that I don't have to recompile and deploy the GVP Call flows and give end users the ability to adjust some of these values as needed.

My question is, how are you all handling this? i.e. Time of day/holiday checks from your GVP apps? I would prefer not to take a dependency on an external db or service.

Thank you.

[cavagnaro]

When you create a Composer project you have 3 types, right?
Voice, Voice + Route and Route only.
So if you choose the mix why wouldn't you use List objects?

Also, if not willing to mix them then do that Special Day logic on IRD and pass the result only to GVP, that is how I handle it.
However also use solutions to deploy XML files or DB queries, according to customers needs. For XML I just provide an interface on JSP to manipulate the XML file...

[zafzef.mourad]

Hi Jason,

If u use GRAT so u can use TList with adding Configuration server type to ur parameter and so choose list or list object like object type.

For more information see this video:
http://docs.genesys.com/Documentation/GRS/8.5.1/BestPractice/BPGRS101P1