Audio through MCP (msml) only playing partially sometimes

[nonny]

HI guys

I have a weird issue where on some calls, a prompt played via MCP will play only the first few seconds of it.  For example if the prompt says "Thanks for waiting.  A customer service rep will be with you shortly", sometimes all that's played is "Thanks for w".  I'm getting this on separate MCPs, so it's not limited to one specific instance.

Any ideas what may be the cause?

[cavagnaro]

Logs

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[nonny]

Unable to replicate it on demand now  Network issue at the time maybe dropping part of the packet?

Was hoping maybe it was an issue people had come across before to save people looking through the production logs and me having to pull the relevant bits out

[cavagnaro]

That never happens. As usual just check your network

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