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Offline singhisking

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QA review of facebook and Twitter replies
« on: August 12, 2015, 03:01:35 PM »
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Any one implemented QA review of facebook and Twitter replies similar to email review process ? If yes, please guide.
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Offline Kubig

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Re: QA review of facebook and Twitter replies
« Reply #1 on: August 12, 2015, 04:30:30 PM »
What is not clear for you within this field?
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Offline cavagnaro

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Re: QA review of facebook and Twitter replies
« Reply #2 on: August 12, 2015, 05:38:14 PM »
Shouldn't it be the same as any other interaction?

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Offline singhisking

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Re: QA review of facebook and Twitter replies
« Reply #3 on: August 13, 2015, 02:33:08 AM »
[quote author=cavagnaro link=topic=9038.msg40484#msg40484 date=1439401094]
Shouldn't it be the same as any other interaction?

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[/quote]
Whether qa reviewer will be able to reject the request and send back to agent?

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Offline cavagnaro

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Re: QA review of facebook and Twitter replies
« Reply #4 on: August 13, 2015, 02:36:04 AM »
Why not? It is an interaction flowing inside URS and IXN and will be send only when reaches appropriated queue

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