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Offline upk_singhm

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Configuring Workbins
« on: August 06, 2015, 11:46:50 AM »
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Hi Team,
Can you please let me know how and where do we configure Agent/Group/Draft/different types of workbins in eServices?

Appreciate your help.

Thanks,

Offline cavagnaro

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Re: Configuring Workbins
« Reply #1 on: August 06, 2015, 12:05:14 PM »
When you create a workbin on IRD subcomponent Business Processes Management you select on its properties which type it will be.


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Offline upk_singhm

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Re: Configuring Workbins
« Reply #2 on: August 12, 2015, 07:34:32 AM »
Thanks Cavagnaro,

I figured it out with your guidance, appreciate it.

:)