get case / main interaction in a custom command

[alexandru.fatu]

Hello everyone,

This is my first post. I'm really happy I found this forum. I think I have much to learn from this KB.
I have a question.
Let's say you want to create a new command ..let's call it "AfterMarkDone", and you want to put it here:

[img]http://s4.postimg.org/5ocivhq8t/de_urcat.png[/img]

well, this is the commandManager:

[code]
commandManager.InsertCommandToChainOfCommandBefore("InteractionOpenMediaClose", "Close", new List<CommandActivator>
                {
                    new CommandActivator
                        {
                            CommandType = typeof(AfterMarkDone),
                            Name = "AfterMarkDone"
                        }
                });
[/code]

And this is the Command:

[code]
public class AfterMarkDone : IElementOfCommand
    {
        private readonly IAgent agent;
        private readonly IObjectContainer container;
        private readonly ILogger logger;

        public AfterMarkDone(IObjectContainer container) {
            this.container = container;
            this.logger = container.Resolve<ILogger>().CreateChildLogger("AfterMarkDoneCommand");
        }

        public bool Execute(IDictionary<string, object> parameters, IProgressUpdater progressUpdater) {
            if (Application.Current.Dispatcher != null && !Application.Current.Dispatcher.CheckAccess()) {
                object result = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send,
                                                                      new ExecuteDelegate(Execute), parameters, progressUpdater);
                return (bool) result;
            }
            else {
                logger.Info("Execute");

                // Prompt the alert dialog
                return MessageBox.Show("Do you really want to release this call?\r\nThe call",
                                      "Release the call?", MessageBoxButton.YesNo) == MessageBoxResult.No;
//////This Location//////
//////This Location//////
//////This Location//////
//////This Location//////
            }
        }
        delegate bool ExecuteDelegate(IDictionary<string, object> parameters, IProgressUpdater progressUpdater);

        public string Name { get; set; }
    }

[/code]

The problem is that I need to send some information via a REST WS HTTP POST, and that info is in the Case.
It's obvious that I'm on an interaction in that place. How can I get the case and put my hands on the main interaction?

I tried with dependency injection like this:

[code]
IAgent agent = ContainerAccessPoint.Container.Resolve<IAgent>();
        ICase ccase = ContainerAccessPoint.Container.Resolve<ICase>();

void DoSomething() {
var x = agent.UserName; //this is great
            var y = ccase.MainInteraction; //this is null
}

[/code]

Can you please, give me an idea on how to get the main interaction? It's obvious that I'm on the main interaction on that spot. I thought that I can resolve that with dependency injection. Clearly I was wrong...

Thank you very much,
Alex

[abudwill]

Hi Alex,

This thread should probably be in the dev forum.

See Genesys Documentation at http://docs.genesys.com/Documentation/IW/latest/Developer/UseCustomizableCommands

In this documentation under heading "Creating a Command", the example shows that the Execute method of the custom command has an IDictionary<string, object> parameter named parameters.  Examining the Command reference for chain InteractionOpenMediaClose -> Close at http://docs.genesys.com/Documentation/IW/latest/Developer/OpenMedia shows that a CaseId (string) and CommandParameter (IInteractionOpenMedia) may be available in this dictionary.

Full disclaimer: I don't know if the command you chose to add your behavior to is the proper command to attach to.  That will come with experience and trial/error.

My advice would be to examine IInteractionOpenMedia to see if you can get anything from the CommandParameter object in the dictionary that may lead you to your Case.  Alternatively I believe you can use IInteractionManager in the following way (see below).  I have not tested any of this, just writing from memory.

[code]
public class AfterMarkDone : IElementOfCommand
    {
        private readonly IAgent agent;
        private readonly IObjectContainer container;
        private readonly ILogger logger;
        private readonly IInteractionManager interactionManager;

        public AfterMarkDone(IObjectContainer container, IInteractionManager interactionManager) {
            this.container = container;
            this.logger = container.Resolve<ILogger>().CreateChildLogger("AfterMarkDoneCommand");
            this.interactionManager = interactionManager;
        }

        public bool Execute(IDictionary<string, object> parameters, IProgressUpdater progressUpdater) {
            if (Application.Current.Dispatcher != null && !Application.Current.Dispatcher.CheckAccess()) {
                object result = Application.Current.Dispatcher.Invoke(DispatcherPriority.Send,
                                                                      new ExecuteDelegate(Execute), parameters, progressUpdater);
                return (bool) result;
            }
            else {
                logger.Info("Execute");

                // Prompt the alert dialog
                return MessageBox.Show("Do you really want to release this call?\r\nThe call",
                                      "Release the call?", MessageBoxButton.YesNo) == MessageBoxResult.No;

                string caseId = parameters["CaseId"] as string;
                ICase myCase = interactionManager.GetCaseById(caseId);

//////This Location//////
//////This Location//////
//////This Location//////
//////This Location//////
            }
        }
        delegate bool ExecuteDelegate(IDictionary<string, object> parameters, IProgressUpdater progressUpdater);

        public string Name { get; set; }
    }

[/code]