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Offline gen_den

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Agent transfer to Skill
« on: September 22, 2015, 07:27:02 PM »
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Hi Experts,

I need my agents to transfer the chats using Skill. So that select transfer in iWS and then skill as the criteria to transfer the chat.
I need to develop the SCXML using Composer for same. Any pointers please how I can setup Skills transfer.

Thanks
Ankush
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Offline cavagnaro

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Re: Agent transfer to Skill
« Reply #1 on: September 22, 2015, 07:34:20 PM »
Just can't, skill is for routing, not an agent info. So you would have to create a new strategy and a routing point and transfer there.

Enviado de meu C6603 usando Tapatalk

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Offline gen_den

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Re: Agent transfer to Skill
« Reply #2 on: September 22, 2015, 07:35:54 PM »
Thanks for the quick reply.

can you provide few points what all I need to configure?
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Offline Dionysis

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Re: Agent transfer to Skill
« Reply #3 on: September 22, 2015, 07:55:15 PM »
Read up on the intercommunication options in IWS, they will allow you to transfer to a skill, but under the hood the interaction will be transferred to a routing point as cavagnaro described.

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