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Offline Barn5ter

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Getting ConnID for Chat Interaction
« on: September 28, 2015, 07:59:46 AM »
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Got a setup where we are using Orchestration to process a chat interaction, but the final agent targeting is using URS.

When it gets to URS it generates an AttributeConnID, I need to some how get that back into Orchestration Server as attached data. Any clues?
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Offline Barn5ter

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Re: Getting ConnID for Chat Interaction
« Reply #1 on: September 28, 2015, 08:59:04 AM »
So actually this forum seems to discuss what I need to do:

http://www.sggu.com/smf/index.php?topic=8955.0

Cav - you say - "Possible yes. Just check StatServer chat sample on WebAPI samples."

You got a link directly to the docs, having difficulty finding.
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Offline Barn5ter

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Re: Getting ConnID for Chat Interaction
« Reply #2 on: September 28, 2015, 09:33:45 AM »
And worth adding we are using WebApi 8.5...
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