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Author Topic: Change Dispaly Name Of Call Type In CCpulse  (Read 6528 times)

Offline raza990

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Re: Change Dispaly Name Of Call Type In CCpulse
« Reply #15 on: October 16, 2015, 08:51:57 AM »
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Yes, filters can provide the display name - but it seems not possible for me because I've already a formula for agent email status which gives only that status which is on email channel. So in formula you sent, only statistics can be put in it. I tried email channel status formula in display text formula but it gives an error.

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Offline Tambo

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Re: Change Dispaly Name Of Call Type In CCpulse
« Reply #16 on: October 16, 2015, 11:22:23 AM »
so are you looking for time in that state or something?
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