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Author Topic: Mask only SSN with Chat server instead of SSN, PHone and CC  (Read 1682 times)

Offline zimmerru

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Mask only SSN with Chat server instead of SSN, PHone and CC
« on: November 06, 2015, 06:55:00 PM »
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We have enabled masking for Genesys ChatServer and it has become a problem that it is masking phone numbers as the agent often needs to give the customer a number to call.  Does anyone know how if at all we can only mask SSN's?  WE don't get CC numbers so that's not really a worry but basically we need to enable phone numbers to not be masked.  I have a ticket opened with Genesys but am hoping someone out there has done this before.  We are using Chat Server 8.5.1.