" /> IRD trace view window doesn't come up - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: IRD trace view window doesn't come up  (Read 2014 times)

Offline nonny

  • Full Member
  • ***
  • Posts: 218
  • Karma: 2
IRD trace view window doesn't come up
« on: November 02, 2015, 05:38:15 AM »
Advertisement
Has anybody come across this weird behaviour?  I can turn trace on and off,  can open strategies for editing.  But trying to open any for viewing trace the window doesn't come up.  No error prompt, just nothing.

All connections in loading/monitoring are green.

Sent from my SM-N9005 using Tapatalk

Logged

Offline terry

  • Sr. Member
  • ****
  • Posts: 328
  • Karma: 35
Re: IRD trace view window doesn't come up
« Reply #1 on: November 02, 2015, 06:40:57 PM »
Not for sure but reregistering viewserver.exe might help sometimes.
You need to find where instalation placed IRD"s viewserver
.exe and reregister it as COM object.
Logged

Offline zimmerru

  • Newbie
  • *
  • Posts: 17
  • Karma: 0
Re: IRD trace view window doesn't come up
« Reply #2 on: November 06, 2015, 07:04:42 PM »
I have also seen on our IRD where you double click a strategy while on the monitoring tab the trace window opens up on the task bar but does not take the foreground, so you have to click its icon on the task bar to bring it up. 
Logged

Offline nonny

  • Full Member
  • ***
  • Posts: 218
  • Karma: 2
Re: IRD trace view window doesn't come up
« Reply #3 on: November 07, 2015, 06:12:48 AM »
Yep have that happen a lot too

Sent from my SM-N9005 using Tapatalk

Logged
Pages: [1]   Go Up
« previous next »