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Offline David Alvarez

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BroadCast Messages to all agents
« on: October 27, 2015, 03:29:08 PM »
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Hi

I have configured the Broadcast Messages option through the IWS, but I wonder if there is any option to send a message to all agents of a group or a tail. Not an agent of the queue or group but to all agents who are in that group or queue.

Thanks
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Offline Raja Sekhar

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Re: BroadCast Messages to all agents
« Reply #1 on: October 30, 2015, 03:07:40 AM »
Use Queue Group
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