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Offline victor

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Implementing WebRTC from Oracle in Genesys call center
« on: November 20, 2015, 05:37:12 AM »
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Hi,

I am looking at implementing Oracle WebRTC or CaffeX into a Genesys call center.  Has anyone looked into this yet?

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Offline cavagnaro

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Re: Implementing WebRTC from Oracle in Genesys call center
« Reply #1 on: November 20, 2015, 11:25:34 AM »
Why not Genesys own solution? In theory would be just a new SIP trunk, right?
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Offline Kubig

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Re: Implementing WebRTC from Oracle in Genesys call center
« Reply #2 on: November 20, 2015, 11:27:50 AM »
I have deployed the GVG (Genesys Video Gateway 9.0) solution, which replaces the WebRTC solution from Genesys, and all work fine. Unfortunately, I have no experience with mentioned platforms (Oracle WebRTC or CaffeX) perosnally.
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Offline cavagnaro

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Re: Implementing WebRTC from Oracle in Genesys call center
« Reply #3 on: November 20, 2015, 01:52:08 PM »
What is that? New product? Why does Genesys keep things so well informed lately? lol
But main issue is that all is just another SIP interaction, correct?
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