Genesys Integration Server app question

[vjicecool]

Hey folks,

we have genesys integration server, which will get data from stat server and from here reader boards software (INOVA) will read values and displays it.

one of the value is displayed zero all the time and i am investigating it.

As a first step i am trying to understand the GIS log file, I am unable to tell whether the values are been incremented or decremented by looking into the log file.

Can any one please help me understand it, below is a log snippet



08:50:22.303 Dbg 20012 [lThread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_7_3 : ReqId 803 : las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203957 t: 1492530622 d:31822 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203895 t: 1492530615 d:31815 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203833 t: 1492530608 d:31808 val: float 7.500000000000e+001

08:50:22.303 Dbg 20012 [Thread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_2_1 : ReqId 769 : las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203958 t: 1492530622 d:92917 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203896 t: 1492530615 d:92910 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203834 t: 1492530608 d:92903 val: int 0

[cavagnaro]

Use CCPULSE to compare. Do you get info on it?

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[vjicecool]

Thanks for the reply

CCPulse is getting data from stat server, where as GIS server i am not sure

when I asked INOVA team they said they are seeing data for some factors and not for one

[Fra]

[quote author=vjicecool link=topic=10288.msg46719#msg46719 date=1492532299]

As a first step i am trying to understand the GIS log file, I am unable to tell whether the values are been incremented or decremented by looking into the log file.

Can any one please help me understand it, below is a log snippet



08:50:22.303 Dbg 20012 [lThread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_7_3 : ReqId 803 : las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203957 t: 1492530622 d:31822 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203895 t: 1492530615 d:31815 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203833 t: 1492530608 d:31808 val: float 7.500000000000e+001

08:50:22.303 Dbg 20012 [Thread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_2_1 : ReqId 769 : las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203958 t: 1492530622 d:92917 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203896 t: 1492530615 d:92910 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203834 t: 1492530608 d:92903 val: int 0
[/quote]

My understanding is that GIS will get / log the notification on the stat it subscribed to, receiving the current value of that metric, not an incremental / decremental value.

In the snippet you posted, GIS received two updates from the Stat Server instance it gets metrics from - las_ccp_ss_p:
- for queue South Spanish @switch sw_asip the metric ServiceFactor has a float value 7.500000000000e+001
- for queue North Spanish @switch sw_asip the metric CurrNumberWaitingCalls has a value of zero.

I am sure why both notification are split three-ways: are those two objects Group of Queues?

If the latter is the stat you are investigating, I suggest you check whether the stat definition is correct.

[vjicecool]

[quote author=Fra link=topic=10288.msg46749#msg46749 date=1492673143]
[quote author=vjicecool link=topic=10288.msg46719#msg46719 date=1492532299]

As a first step i am trying to understand the GIS log file, I am unable to tell whether the values are been incremented or decremented by looking into the log file.

Can any one please help me understand it, below is a log snippet



08:50:22.303 Dbg 20012 [lThread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_7_3 : ReqId 803 : las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203957 t: 1492530622 d:31822 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203895 t: 1492530615 d:31815 val: float 7.500000000000e+001
las_ccp_ss_p Resources Queue South Spanish@sw_asip ServiceFactor 1 7 <Insens 0>
num: 30203833 t: 1492530608 d:31808 val: float 7.500000000000e+001

08:50:22.303 Dbg 20012 [Thread:server.bz/107.100.36.174:7062] New Stat event for G1_1_1_2_1 : ReqId 769 : las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
  Clients: 1
  Events:
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203958 t: 1492530622 d:92917 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203896 t: 1492530615 d:92910 val: int 0
las_ccp_ss_p Resources Queue North Spanish@sw_asip CurrNumberWaitingCalls 1 7 <Insens 0>
num: 30203834 t: 1492530608 d:92903 val: int 0
[/quote]

My understanding is that GIS will get / log the notification on the stat it subscribed to, receiving the current value of that metric, not an incremental / decremental value.

In the snippet you posted, GIS received two updates from the Stat Server instance it gets metrics from - las_ccp_ss_p:
- for queue South Spanish @switch sw_asip the metric ServiceFactor has a float value 7.500000000000e+001
- for queue North Spanish @switch sw_asip the metric CurrNumberWaitingCalls has a value of zero.

I am sure why both notification are split three-ways: are those two objects Group of Queues?

If the latter is the stat you are investigating, I suggest you check whether the stat definition is correct.
[/quote]

Thank you for the answer

North Spanish and South Spanish are the queue names
Can you please tell me where do i check the stat definition

[Fra]

[quote author=vjicecool link=topic=10288.msg46760#msg46760 date=1492726356]
North Spanish and South Spanish are the queue names
Can you please tell me where do i check the stat definition
[/quote]

las_ccp_ss_p Stat Server app, Options section.

[vjicecool]

thank you

I this stat definition is normal, below are the values from stat serve section

[statserver]
accept-clients-in-backupmode=true
auto-backup-interval=15
backup-file-name=ssbackup.000
check-stuck-calls=true
check-vq-stuck-calls-frequency=600
debug-level=Init,Client:6,Server,Action,Status,Cluster,Shmem
DefaultAgentSPT=...
DefaultDNSPT=...
DefaultRPSPT=...
enable-java=true
ignore-off-hook-on-position=no
local-time-in-status-table=off
login-table=off
management-port=3031
qinfo-table=off
reconnect-timeout=10
reg-delay=3
status-table=off
time-format=%m/%d/%Y %H:%M:%S
voice-reasons-table=off



I see a value of 30 for the service factor in the ccpulse for North Commercial queue

In the genesys integration server log files, can we check the same value been displayed in the logs

i am trying to rule out any issue related to GIS, if GIS gets the correct details as CCpulse stat server, than i think it might be issue with INOVA

Please help