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Offline upk_singhm

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Reporting on Priority of an Email
« on: December 07, 2015, 09:50:16 AM »
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Hi Team,
Question related to: GIM
Version: 8.1
Module: eServices (Email)
Query: For the priority allocated to an incoming queued email, how can I report it as part of my GIM report, is it provided as a collated data as part of the Genesys out-of-the-box reports or one has to make it as part of the KVP being captured and reported for.

Let me know if you need more info.

Appreciate your help.

Regards,
Upkar S
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