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Offline Vishwasam

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CCPulse Historical View
« on: January 19, 2016, 07:51:53 AM »
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I am working on CCpulse+ for our lab environment. I am able to generate Real-time reporting but not historical reporting. Historical reporting is not highlighted.

Even the database connection in CCpuse is offline. Although I added connections to ODS and Datamart.

Let me know for any corrections

Offline Kubig

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Re: CCPulse Historical View
« Reply #1 on: January 19, 2016, 07:58:24 AM »
Set connection to the database, it means to the properly DAP object (all you can find in documentation)

Offline Vishwasam

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Re: CCPulse Historical View
« Reply #2 on: January 19, 2016, 02:59:27 PM »
Thanks Kubig.  I will check the DAP but is it necessary for the Datamart DB to be in JDBC instead of ODBC database connection ?

Offline Kubig

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Re: CCPulse Historical View
« Reply #3 on: January 19, 2016, 03:58:00 PM »
You can use the JDBC DAP

Offline cavagnaro

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Re: CCPulse Historical View
« Reply #4 on: January 19, 2016, 03:59:39 PM »
Ccpulse needs a dbserver and a dap. Then you add this dap to Etl to its connection tab
Don't add more than one dap never