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Author Topic: Recording calls (Tserver for Cisco CUCM + StreamManager)  (Read 1905 times)

Offline Cuore_2003

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Recording calls (Tserver for Cisco CUCM + StreamManager)
« on: January 21, 2016, 09:58:22 AM »
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Dear all.
Our customer has the following environment:
- TServer for Cisco Unified Communications Manager 8.1.201.09
- StreamManager 7.6.009.02
- Cisco Unifed CM 8.6.2.25900-8

They want record calls: all inbound calls. As we see in documentation, this is possible with the above scenario.
So, our question is exactly this one: is necessary a record device for this (Nice, Verint, other…) or, the recording functionality is served by Stream Manager (with the correct configuration)

Thanks and advanced and best regards.

Offline Kubig

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Re: Recording calls (Tserver for Cisco CUCM + StreamManager)
« Reply #1 on: January 21, 2016, 10:03:44 AM »
This should be possible just by using the StreamManager.

Offline Cuore_2003

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Re: Recording calls (Tserver for Cisco CUCM + StreamManager)
« Reply #2 on: January 22, 2016, 12:46:55 PM »
Thanks for the answer.