" /> IVR pulling data from which server - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: IVR pulling data from which server  (Read 1968 times)

Offline Hara hara mahadev

  • Newbie
  • *
  • Posts: 3
  • Karma: 0
IVR pulling data from which server
« on: February 08, 2016, 02:56:45 PM »
Advertisement
I have a basic question.

I want to know where is IVR pulling data from.
for eg. IVR is giving us the payoff balance for particular account number. From whch database does it search the payoff balance for that account number. We are using Genesys GVP 7.6.
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: IVR pulling data from which server
« Reply #1 on: February 08, 2016, 03:27:08 PM »
It is a custom database, not default.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IVR pulling data from which server
« Reply #2 on: February 08, 2016, 07:23:56 PM »
Gvp doesn't have a DB to start, only to store metrics of gvp itself.
Are we reaching this kind of questions now? So sad :(
Logged
Pages: [1]   Go Up
« previous next »