" /> WFM - Approving Different Agent Exception then Selected - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: WFM - Approving Different Agent Exception then Selected  (Read 1654 times)

Offline davidcano22

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
WFM - Approving Different Agent Exception then Selected
« on: February 09, 2016, 05:30:14 PM »
Advertisement
Hi,

In WFM Supervisor, when in schedule master - change approvals, with weekly period; supervisor goes to look to approve an agent's exception; However, when clicking approve, a different agent's exception gets approved instead.  Has anyone ran into this and what did you do to fix.  I am running WFM 8.5
Logged
Pages: [1]   Go Up
« previous next »