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Author Topic: WDE automatically adding 1 standard resonse to reply email  (Read 1725 times)

Offline straes

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WDE automatically adding 1 standard resonse to reply email
« on: June 30, 2016, 07:51:38 AM »
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How could 1 specific standard reponse be added to a reply email in WDE, without having to search for it? So when hitting the reply button, a standard response template would be inserted in the email. thx

Offline cavagnaro

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Re: WDE automatically adding 1 standard resonse to reply email
« Reply #1 on: June 30, 2016, 05:20:38 PM »
Not by default. You would need to customize it. Or maybe make it agents signature.

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