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Author Topic: How to get max and min advisor logged in from stat server  (Read 2477 times)

Offline Dimitry

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How to get max and min advisor logged in from stat server
« on: July 14, 2016, 12:24:03 PM »
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Hi All,

Could you please let me know how I can get the max and min advisors logged in for voice channel a particular interval (15 min) from stat server?

What custom stat should I create to display this in CCPulse?

Thanks
Senthil
« Last Edit: July 14, 2016, 12:37:53 PM by Dimitry »
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Offline Tambo

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Re: How to get max and min advisor logged in from stat server
« Reply #1 on: July 14, 2016, 01:03:03 PM »
do you have historical reporting set up for ccpulse ??  some do some don't
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Offline Dimitry

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Re: How to get max and min advisor logged in from stat server
« Reply #2 on: July 14, 2016, 01:13:38 PM »
Hi Tambo,

There is no historical reporting in CCpulse.

I would need the custom stats to be defined in the stat server.  Then I could use the SDK to get the information for a 15 minute interval period.

what customer stat should I define to get this ?

Thanks
Senthil
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Offline Tambo

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Re: How to get max and min advisor logged in from stat server
« Reply #3 on: July 14, 2016, 02:44:52 PM »
ok then so you would need to pull this info from GIM (Info Mart the historical reporting DB)  not stats server as it's not historical
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