" /> calling list field update - Genesys CTI User Forum

Author Topic: calling list field update  (Read 2146 times)

Offline Gautham

  • Jr. Member
  • **
  • Posts: 62
  • Karma: -1
calling list field update
« on: July 17, 2016, 06:29:16 PM »
Advertisement
Hi friends,

I need to update a field in calling list by using IRD startergy. Which block i need to use for this.. Give me some suggestions.

thanks,
Gowtham

Offline hsujdik

  • Hero Member
  • *****
  • Posts: 541
  • Karma: 30
Re: calling list field update
« Reply #1 on: July 17, 2016, 06:41:36 PM »
I used to do this with SendEvent function and selecting EventUserEvent as the event parameter... I know there are easier ways to do it since 8.x by using the IxnServer integration, but I don't have details on that.

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: calling list field update
« Reply #2 on: July 18, 2016, 12:31:06 AM »
Push preview is the only mode supported by IXN.
The way you describe is the best or maybe http OCS commands

Enviado de meu E6633 usando Tapatalk


Offline Gautham

  • Jr. Member
  • **
  • Posts: 62
  • Karma: -1
Re: calling list field update
« Reply #3 on: July 18, 2016, 07:23:10 AM »
In IRD i found record update block. Kindly guide me how to use this to update a field

Offline n3vek7

  • Full Member
  • ***
  • Posts: 137
  • Karma: 3
    • ITKB
Re: calling list field update
« Reply #4 on: July 18, 2016, 12:23:45 PM »
[quote author=Gautham link=topic=9733.msg44088#msg44088 date=1468826590]
In IRD i found record update block. Kindly guide me how to use this to update a field
[/quote]

You just need to get Record_id (from KVP to variables) and use that block to update the record.