campaign merge-method

[Tambo]

Hi All,

we have recently changed our campaign merge-method from bridge to transfer as we have an integration going on. however we now seem to be getting voice degradation on some calls, but not all.
could this change cause this ? the integration could not maintain bridge as the calls that have the RTP on 2 different MCP's got dropped and when it is on transfer the calls do not drop.

is there any setting required on the MCP's ? i can't find much about this subject

would changing method cause voice deg?

cheers

[cavagnaro]

Signaling has nothing to do with voice quality.
Only thing that could degrade your voice quality is your network or elements that transport the RTP itself. Changing a signaling method as bridge or transfer will have no impact on that.
So better check where is the RTP going through and check for bottle necks in there.


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[Tambo]

thanks Cav, so it appears the call deg was actually calls dropping!!

changing the merge-method allowed ALL codecs to be passed via the SBC whereas bridging only passed g711 ! the payment integration system will not work with g711 and required g729.

so changing this over stop the calls dropping

[cavagnaro]

Oh ok, not voice degradation then, but actually not working Hehe
Good to know you fixed it [emoji41]

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