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Offline ryusuf

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Dialing out to customer from SIPS through CISCO CUCM
« on: July 22, 2016, 10:42:25 AM »
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Hi all,

I am facing an issue when trying to dial out from genesys SIPS through CISCO CUCM. And when i dial out from Workspace, the call gets disconnected saying "The call destination is invalid". I have configured trunks between Genesys SIP and CUCM to dial the internal extensions of CUCM. However the outgoing calls through CUCM is not working.

The trunk is configured with the following options.

[TServer]
contact = 172.16.101.11:5060
oos-check = 30
oos-force = 10
prefix = 77
recorvery-timeout = 5
refer-enabled = false
replace-prefix =


On analyzing the SIP logs, i can find that the SIPS is sending INVITE message to CUCM. However, CUCM is responding back with "404 Not Found"

Did anyone face an issue like this? If so, please enlighten me the reason for this as the CUCM resource is saying that they have configured trunk at their end to receive calls from Genesys SIP server.

Below is the excerpt from SIP logs

@13:23:23.9760 [0] 8.1.101.90 distribute_response: message EventDialing
AttributeEventSequenceNumber 00000000002b116e
AttributeTimeinuSecs 976000
AttributeTimeinSecs 1469183003 (13:23:23)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 0
AttributeReferenceID 22
AttributeOtherDNRole 2
AttributeOtherDN '770533674539'
AttributeThisDNRole 1
AttributeAgentID '1001'
AttributeThisDN '2001'
AttributeDNIS '770533674539'
AttributeUserData [106] 00 02 00 00..
'IW_CaseUid' '****'
'IW_BundleUid' '****'
AttributeCallUUID '4M3C0B508T259FTMUFHGFIF70K00104D'
AttributeConnID 00b502829bf1e2d3
AttributeCallID 16789890
AttributePropagatedCallType 3
AttributeCallType 3
AttributeCallState 0
2016-07-22T13:23:23.976 Int 04544 Interaction message "EventDialing" generated
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [764] (00000985 Workspace_AgentSample 172.16.100.229:50547)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [740] (00000984 SS_Pulse 172.16.100.229:49831)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [796] (00000983 SS_Rep 172.16.100.229:49707)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [664] (000007f3 SS_Pulse_backup 172.16.100.239:49475)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [504] (000007f0 callrec 172.16.100.240:59686)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [676] (000007f1 SS_backup 172.16.100.235:60819)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [440] (000007ef callrec 172.16.100.230:46921)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [792] (000007e9 SS 172.16.100.225:61074)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [684] (000007ed ORS_backup 172.16.100.235:64163)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [780] (000007ec ICON_secondary 172.16.100.235:64162)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [700] (000007e7 ORS 172.16.100.225:61073)
2016-07-22T13:23:23.976 Trc 04542 EventDialing sent to [716] (000007e8 ICON 172.16.100.225:61075)
    --- Dialing ---
    +++ Post-event +++
      Type EventOriginated
      Devices: <2001/2001> <-/770533674539> <-/->
      Calls: 16789890/00b502829bf1e2d3/16789890.3b99800/c:1/r:0 0/00b502829bf1e2d3/16789890.3b99800/c:1/r:0
      Parties: D2001/2001.3ce4030-3b99800:1/l:1/r:0/Dialing,Active,Origination
      X770533674539/770533674539.3ce5500-3b99800:1/l:2/r:0/Null,Destination
      none
      Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
    --- Post-event ---
  --- CIFace::Event ---
2016-07-22T13:23:23.976 --- CIFace::Request ---
13:23:23.976: $-TLIB:CTI:Unknown:0:5650

13:23:23.976: $+NET:SIP::0:0
13:23:23.976: SIPTR: Received [0,UDP] 493 bytes from 172.16.100.229:5060 <<<<<
SIP/2.0 180 Ringing
From: <sip:0533674539@172.16.100.231:5060>;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364283
To: sip:2001@172.16.100.231:5060;tag=93850ACE-83CB-471E-9ED6-228DF0D44E74-8
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356547@172.16.100.231
CSeq: 1 INVITE
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256622;received=172.16.100.231
User-Agent: Genesys-SIPendpointSDK/8.5.200.45 (OS version:6.1.7601.65536)
Content-Length: 0



13:23:23.976: SipDialog: event CALLING_RESPROV, t=2500731, s=2, r=5, m=000000000389dd58
13:23:23.976 SIPCONN(2001): HandleSipDialogEvent(CALLING_RESPROV)
13:23:23.976 SIPCONN(2001): Capabilities 20013f
13:23:23.976 SIPCONN(2001): reliable=0
13:23:23.976 SIPCONN(2001): store remote content
13:23:23.976 SIPCONN(2001): skip SDP pocessing [0/SDP_STATE_OFFER_REQUESTED]
13:23:23.976: SIPDLG[27312]: register TRN[2500732]
13:23:23.976: Sending  [0,UDP] 526 bytes to 172.16.100.229:5060 >>>>>
NOTIFY sip:2001@172.16.100.229:5060 SIP/2.0
From: <sip:0533674539@172.16.100.231:5060>;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364283
To: sip:2001@172.16.100.231:5060;tag=93850ACE-83CB-471E-9ED6-228DF0D44E74-8
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356547@172.16.100.231
CSeq: 2 NOTIFY
Content-Length: 0
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256623
Contact: <sip:770533674539@172.16.100.231:5060>
Event: talk
Subscription-State: active
Max-Forwards: 70



13:23:23.976: SipDialog: event SEND_EARLY_REQ, t=2500732, s=2, r=8, m=000000000389dd58
13:23:23.976 SIPCONN(2001): HandleSipDialogEvent(SEND_EARLY_REQ) - filtered
13:23:23.976: $-NET:SIP::0:507

13:23:23.976: $+NET:SIP::0:0
13:23:23.976: SIPTR: Received [0,UDP] 529 bytes from 172.16.100.229:5060 <<<<<
SIP/2.0 200 OK
From: <sip:0533674539@172.16.100.231:5060>;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364283
To: sip:2001@172.16.100.231:5060;tag=93850ACE-83CB-471E-9ED6-228DF0D44E74-8
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356547@172.16.100.231
CSeq: 2 NOTIFY
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256623;received=172.16.100.231
Contact: <sip:2001@172.16.100.229:5060>
User-Agent: Genesys-SIPendpointSDK/8.5.200.45 (OS version:6.1.7601.65536)
Content-Length: 0



13:23:23.976: SipDialog: event EARLY_RES, t=2500732, s=2, r=5, m=000000000389dd58
13:23:23.976 SIPCONN(2001): HandleSipDialogEvent(EARLY_RES)
13:23:23.976 SIPCONN(2001): concurrent transaction: c:2500731, n:2500732
13:23:23.976 SIPCONN(2001): event ignored
13:23:23.990: $-NET:SIP::0:175

13:23:23.990: $+NET:SIP::0:0
13:23:23.990: SIPTR: Received [0,UDP] 972 bytes from 172.16.100.229:5060 <<<<<
SIP/2.0 200 OK
From: <sip:0533674539@172.16.100.231:5060>;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364283
To: sip:2001@172.16.100.231:5060;tag=93850ACE-83CB-471E-9ED6-228DF0D44E74-8
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356547@172.16.100.231
CSeq: 1 INVITE
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256622;received=172.16.100.231
Contact: <sip:2001@172.16.100.229:5060>
User-Agent: Genesys-SIPendpointSDK/8.5.200.45 (OS version:6.1.7601.65536)
Content-Type: application/sdp
Content-Length: 410


v=0
o=Genesys 23 1 IN IP4 172.16.100.229
s=GSept-8.5.200.45
c=IN IP4 172.16.100.229
t=0 0
m=audio 9024 RTP/AVP 0 8 9 18 120 102 104 103 101
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:9 g722/8000
a=rtpmap:18 g729/8000
a=fmtp:18 annexb=yes
a=rtpmap:120 opus/48000/2
a=rtpmap:102 iLBC/8000
a=rtpmap:104 iSAC/32000
a=rtpmap:103 iSAC/16000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

13:23:23.990: SipDialog: event CALLING_RESOK, t=2500731, s=7, r=5, m=000000000389dd58
13:23:23.990 SIPCONN(2001): HandleSipDialogEvent(CALLING_RESOK)
13:23:23.990 SIPCONN(2001): store remote content
13:23:23.990 SIPCONN(2001): sdp state SDP_STATE_OFFER_REQUESTED, event SDP_EVENT_SDP
13:23:23.990 SIPCONN(2001): new sdp state SDP_STATE_OFFER_RECEIVED, event SDP_EVENT_SDP
13:23:23.990 SIPCONN(2001): MakeCall: 200
13:23:23.990: SIPTR(282348): complete
13:23:23.990: SIPTR(282346): Step 1 - SipTransactionMakeCall(282348) complete
13:23:23.990: SIPTR(282346): Begin step 2 - SipTransactionGetOffer(282349)
13:23:23.990: SIPTR(282349): complete
13:23:23.990: SIPTR(282346): Step 2 - SipTransactionGetOffer(282349) complete
13:23:23.990: SIPTR(282346): Begin step 3 - SipTransactionConnectNewParty(282350)
Session value of the SDP is [23]
Version values of the SDP is [1]
13:23:23.990 SIPCONN(770533674539): re-invite-null
13:23:23.990: SipDialog: set monitor 000000000389fa98
13:23:23.990 SIPCONN(770533674539): main dialog 0 created, flags 0x21f
13:23:23.990 SIPCONN(770533674539): Local contact: '<sip:2001@172.16.100.231:5060>'
13:23:23.990: add party info '770533674539' state 0.
@13:23:23.9900 [BSYNC] Trace: Send to backup (SIPS) [836]:
message EventUserEvent
attr_#1005 0
attr_#1004 990
attr_#1003 1469183003
attr_#1002 536116
attr_#1001 1
attr_#1000 131072
attr_#15999 1
attr_#16704 1
attr_#16000 1
attr_#16500 [83] 31 3d 31 0d..
AttributeUserEvent [16099]
@13:23:23.9900 [BSYNC] Trace: Sent
13:23:23.990: HA:MESSAGE:TYPE[sipStackSync]: SYNCED
13:23:23.990: SIPDLG[27313]: register TRN[2500733]
13:23:23.990: SIPDLG[27313]: TRN[2500733] flags set to 0x6
13:23:23.990: GSProxyRegistar: Round robin slot selected for [CISCO-CM-Out]
13:23:23.990: DIALOG_TRANSPORT_ASSOCIATION [27313->CISCO-CM-Out@172.16.101.11:5060:1] SET
[b]13:23:23.990: Sending  [0,UDP] 1159 bytes to 172.16.101.11:5060 >>>>>
INVITE sip:0533674539@172.16.101.11:5060 SIP/2.0[/b]
From: sip:2001@172.16.100.231:5060;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364284
To: <sip:0533674539@172.16.100.231:5060>
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356548@172.16.100.231
CSeq: 1 INVITE
Content-Length: 418
Content-Type: application/sdp
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256624
Contact: <sip:2001@172.16.100.231:5060>
Allow: ACK, BYE, CANCEL, INFO, INVITE, MESSAGE, NOTIFY, OPTIONS, PRACK, REFER, UPDATE
Max-Forwards: 70
X-Genesys-CallUUID: 4M3C0B508T259FTMUFHGFIF70K00104D
X-ISCC-CofId: location=SIP_Switch;cofid=16797050
Session-Expires: 1800;refresher=uac
Min-SE: 90
Supported: uui,100rel,timer


v=0
o=Genesys 1463629362 1 IN IP4 172.16.100.229
s=GSept-8.5.200.45
c=IN IP4 172.16.100.229
t=0 0
m=audio 9024 RTP/AVP 0 8 9 18 120 102 104 103 101
a=rtpmap:0 pcmu/8000
a=rtpmap:8 pcma/8000
a=rtpmap:9 g722/8000
a=rtpmap:18 g729/8000
a=fmtp:18 annexb=yes
a=rtpmap:120 opus/48000/2
a=rtpmap:102 iLBC/8000
a=rtpmap:104 iSAC/32000
a=rtpmap:103 iSAC/16000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

13:23:23.990: SipDialog: event SEND_INVITE, t=2500733, s=2, r=7, m=000000000389fa98
13:23:23.990 SIPCONN(770533674539): HandleSipDialogEvent(SEND_INVITE) - filtered
13:23:23.990 SIPCONN(770533674539): sdp state SDP_STATE_NULL, event SDP_EVENT_OFFER_SENT
13:23:23.990 SIPCONN(770533674539): new sdp state SDP_STATE_OFFER_SENT, event SDP_EVENT_OFFER_SENT
13:23:23.990: $-NET:SIP::0:1267

13:23:23.990: $+NET:SIP::0:0
[b]13:23:23.990: SIPTR: Received [0,UDP] 411 bytes from 172.16.101.11:5060 <<<<<
SIP/2.0 100 Trying[/b]
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256624
From: sip:2001@172.16.100.231:5060;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364284
To: <sip:0533674539@172.16.100.231:5060>
Date: Fri, 22 Jul 2016 10:27:07 GMT
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356548@172.16.100.231
CSeq: 1 INVITE
Allow-Events: presence
Content-Length: 0



13:23:23.990: SipDialog: event CALLING_RESPROV, t=2500733, s=2, r=5, m=000000000389fa98
13:23:23.990 SIPCONN(770533674539): HandleSipDialogEvent(CALLING_RESPROV)
13:23:23.990 SIPCONN(770533674539): Capabilities 61013f
13:23:23.990 SIPCONN(770533674539): reliable=0
13:23:23.990 SIPCONN(770533674539): store remote content
13:23:23.990 SIPCONN(770533674539): store remote content - trying ignored
13:23:23.990 SIPCONN(770533674539): Trying Timer for 32000 mlsec started...
13:23:23.990: $-NET:SIP::0:102

13:23:23.990: $+NET:SIP::0:0
[b]13:23:23.990: SIPTR: Received [0,UDP] 520 bytes from 172.16.101.11:5060 <<<<<
SIP/2.0 404 Not Found
[/b]Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256624
From: sip:2001@172.16.100.231:5060;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364284
To: <sip:0533674539@172.16.100.231:5060>;tag=79998510~1afcb2f5-9623-4aec-9026-5611d99c9750-34363318
Date: Fri, 22 Jul 2016 10:27:07 GMT
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356548@172.16.100.231
CSeq: 1 INVITE
Allow-Events: presence
Reason: Q.850;cause=1
Server: Cisco-CUCM10.5
Content-Length: 0



13:23:23.990: Sending  [0,UDP] 451 bytes to 172.16.101.11:5060 >>>>>
ACK sip:0533674539@172.16.101.11:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256624
From: sip:2001@172.16.100.231:5060;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364284
To: <sip:0533674539@172.16.100.231:5060>;tag=79998510~1afcb2f5-9623-4aec-9026-5611d99c9750-34363318
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356548@172.16.100.231
CSeq: 1 ACK
Max-Forwards: 70
Content-Length: 0



13:23:23.990: SipDialog: event CALLING_RESREJECT, t=2500733, s=9, r=5, m=000000000389fa98
13:23:23.990 SIPCONN(770533674539): HandleSipDialogEvent(CALLING_RESREJECT)
13:23:23.990 SIPCONN(770533674539): Trying Timer deleted...
13:23:23.990 SIPCONN(770533674539): ConvertResponse: 404
13:23:23.990 SIPCONN(770533674539): ConvertResponse: no conversion configured for 404
13:23:23.990 SIPCONN(770533674539): Failed to obtain Media Server ID
13:23:23.990 SIPCONN(770533674539): Failed to obtain Media Server ID
13:23:23.990 SIPCONN(770533674539): state e:4,p:0,s:6,c:23,rc:404,m:1
13:23:23.990 SIPCONN(2001): CheckUpdateTransferStatus: no original dialog
13:23:23.990 SIPPARTY(770533674539): 16797050 verify update of party-connection state N-F
13:23:23.990 SIPPARTY(770533674539): 16797050 update party-connection state N-F
2016-07-22T13:23:23.990 +++ CIFace::Event +++
  +++ Pre-event +++
    Type EventDestinationBusy
    Devices: <2001/2001> <-/770533674539> <-/->
    Calls: 16789890/00b502829bf1e2d3/16789890.3b99800/c:1/r:0 0/none
    Parties: D2001/2001.3ce4030-3b99800:1/l:1/r:0/Dialing,Active,Origination
    X770533674539/770533674539.3ce5500-3b99800:1/l:2/r:0/Null,Destination
    none
    Cause: DestNotObtainable/13, Info: 0
    Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
  --- Pre-event ---
  +++ DestBusy +++
    SetFailed: party 2001.3ce4030-3b99800:1, cause DestNotObtainable
@13:23:23.9900 [0] 8.1.101.90 distribute_event: message EventDestinationBusy
AttributeEventSequenceNumber 00000000002b116f
AttributeTimeinuSecs 990000
AttributeTimeinSecs 1469183003 (13:23:23)
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 0
AttributeOtherDNRole 2
AttributeOtherDN '770533674539'
AttributeThisDNRole 1
AttributeAgentID '1001'
AttributeThisDN '2001'
AttributeDNIS '770533674539'
AttributeUserData [106] 00 02 00 00..
'IW_CaseUid' '****'
'IW_BundleUid' '****'
AttributeCallUUID '4M3C0B508T259FTMUFHGFIF70K00104D'
AttributeConnID 00b502829bf1e2d3
AttributeCallID 16789890
AttributePropagatedCallType 3
AttributeCallType 3
AttributeCallState 11
2016-07-22T13:23:23.990 Int 04544 Interaction message "EventDestinationBusy" generated
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [764] (00000985 Workspace_AgentSample 172.16.100.229:50547)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [740] (00000984 SS_Pulse 172.16.100.229:49831)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [796] (00000983 SS_Rep 172.16.100.229:49707)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [664] (000007f3 SS_Pulse_backup 172.16.100.239:49475)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [504] (000007f0 callrec 172.16.100.240:59686)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [676] (000007f1 SS_backup 172.16.100.235:60819)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [440] (000007ef callrec 172.16.100.230:46921)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [792] (000007e9 SS 172.16.100.225:61074)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [684] (000007ed ORS_backup 172.16.100.235:64163)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [780] (000007ec ICON_secondary 172.16.100.235:64162)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [700] (000007e7 ORS 172.16.100.225:61073)
2016-07-22T13:23:23.990 Trc 04542 EventDestinationBusy sent to [716] (000007e8 ICON 172.16.100.225:61075)
  --- DestBusy ---
  +++ Post-event +++
    Type EventDestinationBusy
    Devices: <2001/2001> <-/770533674539> <-/->
    Calls: 16789890/00b502829bf1e2d3/16789890.3b99800/c:1/r:0 0/none
    Parties: D2001/2001.3ce4030-3b99800:1/l:1/r:0/Failed,Active,Origination
    X770533674539/770533674539.3ce5500-3b99800:1/l:2/r:0/Blocked,Destination
    none
    Cause: DestNotObtainable/13, Info: 0
    Flags: divert=0 hook=0 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
  --- Post-event ---
2016-07-22T13:23:23.990 --- CIFace::Event ---
13:23:23.990: check call postponed until end of operation
13:23:23.990: OnCallInfoChanged
@13:23:23.9900 [0] 8.1.101.90 send_to_client: message EventUserEvent
AttributeEventSequenceNumber 00000000002b1170
AttributeTimeinuSecs 990000
AttributeTimeinSecs 1469183003 (13:23:23)
AttributeExtensions [27] 00 01 01 00..
'LCTPartiesLength' '****'
AttributeConnID 00b502829bf1e2d3
AttributeThisDN '2001'
2016-07-22T13:23:23.990 Int 04545 Interaction message "EventUserEvent" sent to 764 ("Workspace_AgentSample")
2016-07-22T13:23:23.990 Trc 04542 EventUserEvent sent to [764] (00000985 Workspace_AgentSample 172.16.100.229:50547)
13:23:23.990: OnCallInfoChanged



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Offline Kubig

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Re: Dialing out to customer from SIPS through CISCO CUCM
« Reply #1 on: July 22, 2016, 10:51:34 AM »
Need to check the CUCM level to find out why the CUCM rejecting the call with :

13:23:23.990: $+NET:SIP::0:0
13:23:23.990: SIPTR: Received [0,UDP] 520 bytes from 172.16.101.11:5060 <<<<<
SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.16.100.231:5060;branch=z9hG4bKFCCF9CCA-CE08-46B1-9290-80573E0AFAB2-256624
From: sip:2001@172.16.100.231:5060;tag=73D88B9D-5519-4473-AF94-50F41E65748A-1364284
To: <sip:0533674539@172.16.100.231:5060>;tag=79998510~1afcb2f5-9623-4aec-9026-5611d99c9750-34363318
Date: Fri, 22 Jul 2016 10:27:07 GMT
Call-ID: 3A8DD92C-F37B-438F-97A1-951CFB16ACA7-1356548@172.16.100.231
CSeq: 1 INVITE
Allow-Events: presence
Reason: Q.850;cause=1
Server: Cisco-CUCM10.5
Content-Length: 0

It can be caused by incorrect CUCM configuration (outgoing trunks, prefixes, etc.)
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Offline nonny

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Re: Dialing out to customer from SIPS through CISCO CUCM
« Reply #2 on: July 23, 2016, 09:38:05 AM »
Check route patterns too in CUCM.  Don't assume the call will go out the same route groups your Device Pools use.

Sent from my SM-N9005 using Tapatalk

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Offline Fra

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Re: Dialing out to customer from SIPS through CISCO CUCM
« Reply #3 on: July 25, 2016, 07:17:25 AM »
Very likely that route patterns are not correct: CUCM responded with Q.850 - cause 1, which means the number is unassigned / not allocated.
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