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Offline nonny

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Chat channel and internal IM
« on: August 10, 2016, 10:54:31 AM »
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Hi guys.  I haven't had any experience with Genesys Chat etc but question has come up.

My client has chat through WDE but this is only internally used - not customers.  So instant messaging.  Info Mart is reporting on ready/not ready time associated with that.

Is it possible to separate agent》agent chats from the reporting layer?

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