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Offline Defender451

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switch data: behind the switch implementation
« on: August 02, 2016, 05:26:04 AM »
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Agent gets the call from an IVR call.  Agent transfers call via speed dial to a off-net toll free number.
This speed dial VDN is not an object in Genesys.
The VDN points to a vector that says dial 1800xxxxxxx

How can this be reported on in Infomart?
This is a critical transfer number that has to be reported on.

Really appreciate the thoughts,

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Offline Fra

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Re: switch data: behind the switch implementation
« Reply #1 on: August 02, 2016, 07:06:05 AM »
I don't think you can easily.
I would define that VDN as a RP in Genesys.
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Offline Tambo

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Re: switch data: behind the switch implementation
« Reply #2 on: August 02, 2016, 08:31:14 AM »
make it into a quick transfer so that it has a route point in Genesys
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