" /> How does GIR interact with the core Genesys framework - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: How does GIR interact with the core Genesys framework  (Read 2105 times)

Offline ITBALADY

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
How does GIR interact with the core Genesys framework
« on: September 19, 2016, 07:48:15 PM »
Advertisement
Hello,

Can anyone answer this question for me? How does GIR interact with the core Genesys framework?

Respectfully,

Wanda
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: How does GIR interact with the core Genesys framework
« Reply #1 on: September 19, 2016, 08:14:47 PM »
What do you mean? It get roles, agents, via HTCC.
Read the documentation, GIR is kinda complex. There are tech tutorials available at Genesys support site

Enviado de meu E6633 usando Tapatalk

Logged

Offline Janis

  • Full Member
  • ***
  • Posts: 123
  • Karma: 4
Re: How does GIR interact with the core Genesys framework
« Reply #2 on: September 20, 2016, 07:53:10 AM »
Recording Processor is connecting to Config Server to read agents, Agent Logins and agent hierarchy (see Annex of agents) during startup. Later it is expecting notifications about changes via this initially opened connection.
Speechminer Interaction Receiver is reading agent info regularly in the cycle (depends on settings).
Web Services is connecting config server too.
Logged
Pages: [1]   Go Up
« previous next »