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Offline Leonxxx86

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RequestRegisterAddress
« on: September 14, 2016, 04:15:27 AM »
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Hi,

Can someone please advise why when there are the following in tserver "sip server" during the call?

RequestRegisterAddress
EventRegistered
RequestQueryCall
EventPartyInfo

Does this mean t server lost the connection with the DN and register it again and the call retrieved? Thanks
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Offline cavagnaro

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Re: RequestRegisterAddress
« Reply #1 on: September 14, 2016, 12:15:56 PM »
Would guess so without any logs. Leon you already should know that our magic balls are not working

Enviado de meu E6633 usando Tapatalk

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Offline Leonxxx86

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Re: RequestRegisterAddress
« Reply #2 on: September 15, 2016, 04:08:15 AM »
Hi Cav,

Thanks for your reply. I understand but it is a bit difficult to upload/copy paste the logs on here. I have found that this is a network outage at the agent end as the DN registered with tserver while the call still active.
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Offline Tambo

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Re: RequestRegisterAddress
« Reply #3 on: September 15, 2016, 07:41:16 AM »
can you mark the subject name as solved please?
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Offline raj_9489

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Re: RequestRegisterAddress
« Reply #4 on: September 15, 2016, 06:15:54 PM »
Hello,

I would suggest to refer below document to get answer of all your questions related to those Genesys events.

8g_ref_events-models
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