Problem with Redirect on endpoint (Sip HardPhone)

[deadmeat]

Hello guys, sorry for noob question. If agent enables call forwarding on endpoint, is it possible some how to catch it and not route calls to this phone ? Or force agent ro not ready ? In SIP logs I receive 302 Moved Temporarily. Or maybe some SIP config option ?

[cavagnaro]

Then do what? Can't catch as the rule is set on his own phone. 302 is the common SIP header for a Forward action.

Enviado de meu E6633 usando Tapatalk

[deadmeat]

Well now agents are using this opportunity. They do enable call forwarding to some destination. And they do not receive calls. I don't know how to work around this problem. Maybe catch somehow phone state. Cause it's hard phone, and transfer couldn't be disabled in phone settings :-(

[cavagnaro]

Transfer or Forward?

Enviado de meu E6633 usando Tapatalk

[deadmeat]

Call forwarding on the phone

Sent from my SM-G925F using Tapatalk

[cavagnaro]

Well there is a permission on Roles for it:

Voice - Can Forward Call
The agent is permitted to configure a call forward to a different number for voice interactions.

So just disable it and WDE or IWS won't allow the agent to do that