How to set auto answer for single step consult and transfer call in WDE?

[bala14492]

Hi dudes,
      I set in my configuration "voice.auto-answer" is true.it will auto answer for incoming calls.Fine.but when i try to single step transfer or consult means in show the toaster popup to accept calls.how to set that also auto answer?

[Kubig]

On what level did you configure the auto-answer function?

[bala14492]

application level and also agent level

[Tambo]

what is your    voice.one-step-trsf-mode  set to ?

[bala14492]

voice.one-step-trsf-mode =default

[Tambo]

is your routing strategy making this happen ?? check that

[bala14492]

In my Routing strategy, i just add user data keys only....how to check that?

[Tambo]

do you not have a separate transfer routing strategy ??  it's not normally in your main one.

[hsujdik]

is your transfer done directly to an Agent / Extension or does it come through a Routing Point? If its the first case, try changing inbound-bsns-call option to true in SIP Server application under TServer section.


Edit:

And, by the way, try with an older version of WDE. A co-worker had a very similar problem which happened to be a bug in one of the newest versions of WDE. He downgraded to one version below and got it back working again. The version he was having problems was 8.5.114.08