Call routing using macros in ird

[Raja Sekhar]

Hi team,

Is it possible to park a call and play announcement using macros?

I would like to target three different Agent groups, with different priorities in the interval of one second.
If i do this using target block, the busy treatment keeps starting everytime, sounds annoying to the customer.

Can u suggest a better way,  if not macros.

Regards,
Raja

[cavagnaro]

Dont put the treatment on each block, just on first one.

[Raja Sekhar]

@Cavagnaro : Than you, Let me check and come back.

[Raja Sekhar]

it is working , thank you very much .