Remove MyCampaigns from Genesys WDE

[kny]

Hi all,
I am trying to remove the MyCampaigns from Genesys WDE using the psdk but I am unable to do so. I read the iw developer book but i cannot find anything concerning the removal of MyCampaigns. Can anyone help me?

[cavagnaro]

Explain what you mean...you can't remove Campaigns, you need to disassociate from the Agent Group assigned to the Campaign Group.

[kny]

Hi Cavagnaro,
I am trying to customize IWS and
Its the MyCampaigns Tab in IWS that I need to remove. Is it possible using psdk?

[cavagnaro]

You want to remove the Tab or remove the agent from a specific campaign?

[kny]

remove the tab

[PeteHoyle]

So just to clarify:

[list]
[li]The Agent will be handling outbound calls (if so which dialing mode(s))[/li]
[li]Even though the Agents are handling outbound calls you want to remove the MyCampaigns tab from the ToolbarWorkplaceRegion[/li]
[/list]

If so why do you want to do that?

Thanks,

Pete.

[caractacus]

Do you specifically want to do this via pdsk?  Or just want to get rid of the tab?  I haven't tried this but I think if you remove the outbound role privileges in Genesys Administrator, specifically 'outbound - can use'  that should do it.