Question about outbound setup.

[Gautham]

Hi Team,

We like to know difference between single and multi tenant environment.

Where we need to deploy multi tenant solution?

For example we are having a client they are using Genesys solution for multiple location. In this scenario which one is best?

I like to construct Isolated Genesys architecture by location. One side issue won't be bother other side production.

Kindly suggest. Which one is best.

[cavagnaro]

It is more about configuration needs, accesses, security, etc.
If your company has 2 sites, is MultiSite, not Multi_tenant necessarily. Think a Tenant like a Company inside your company where each many rules and configurations which can't be shared among other units.

[Dionysis]

If you are a single company there's little to no benefit to a multi tenant architecture.  Personally I run a multi tenant environment, but we are a cloud provider so it's necessary for us.

Single tenant should always be the preference.