Inbound Transfer email statistics Not get Loaded

[anandapriyan]

Team,

When we made the[b] inbound transferred email[/b] in the IWS. The mail is being [b]transferred[/b] to the another agent.
But the statistics not get loaded in the CCPulse. It shows count as [b]Zero  [/b]. Kindly looking forward for your suggestions.



Thanks,
Anandapriyan.R

[n3vek7]

What stats? Q? Agrp? What's your stat definition? Are you reporting on VQ, IxnQ, etc.?
Please give more details.

[anandapriyan]

Its Agent related Stats.  Email is Going through Interaction Queues. Kindly looking forward for your suggestions. 

[cavagnaro]

You using same StatServer for both? As said, is java enabled? Logs?

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[anandapriyan]

We are using  the Single stat server. In the connections tab, We removed the T-server connection(For Email Purposes) . And the java section is enabled.

The[b] inbound email transfer statistics[/b] and[b] inbound email terminated statistics[/b] is not get loaded for the Resource_Email_Handling templates in the CCPulse.

Thanks,
Anandapriyan.R

[cavagnaro]

What you mean not loaded? Showing NA or just zero?
Which TServer did you remove?


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[anandapriyan]

Both stats are shown as zero. Its  T server Avaya is removed. Since we need to work on only email interactions.

[cavagnaro]

And you sure this SS has a connection to IXN, right? Can you show the startup logs?

[anandapriyan]

I am sure that, We are connected to the right IXN server.

And in the Genesys KB, I have found the following article related to the problem. Below mentioned the link.

https://genesyspartner.force.com/customercare/pkb_Home?id=kA4U00000008blxKAA&l=en_US&fs=Search&pn=1

Please give the suggestions. Based on the article.

[Kubig]

What says SS log (startup)? What is the statistic definition? Without any further information nobody is able to help you with that.

[cavagnaro]

[quote author=anandapriyan link=topic=9936.msg45124#msg45124 date=1478612369]
I am sure that, We are connected to the right IXN server.

And in the Genesys KB, I have found the following article related to the problem. Below mentioned the link.

https://genesyspartner.force.com/customercare/pkb_Home?id=kA4U00000008blxKAA&l=en_US&fs=Search&pn=1

Please give the suggestions. Based on the article.
[/quote]

Well...you show a KB which has an answer and still want an interpretation? So...if you refuse to help us to help you and put in our face "this is the answer!"...what you expect to happen?

If you think that is your answer then it is already answered.