How to set reason code for logout state inWDE?

[bala14492]

I add the action code type like logout .after login my WDE, it status menu there is only log off option.I am not see my reason codes. There is any configuration for that dudes.....?

[cavagnaro]

Because you can't...Logoff is just that. Bye bye system

[mduran22]

I don't believe out of the box you can set logoff reason codes, although you can set reason codes as part of a AgentLogout command does have reason codes (and extension reason code if the switch has compatibility). I think you would have to customize this however to include the reason code as part of the logout or have multiple buttons for logout.

[Dionysis]

What are you trying to achieve?

It is true that you can customise WDE to attach a reason code on log out events, whether it's useful or not is another thing all together.

[snhassan]

Dear All,

the calls are getting disconnect after 20 min if the agent are not doing any activity on the Workspace.
Most of the calls are  idle because Agents are receiving the calls from Workspace and start working in other interface.

I just review the SIP server configuration and found that Cleanup-idel-tout is =20 min. I increase the Cleanup idle from 20 min to 30 min.
Now my calls are connected in idle state for 30 min.

[cavagnaro]

Just don't! Don't mix threads, don't double post... Please don't create a mess on the forum.

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