Genesys CTI User Forum

Hi Louis,

From the tech support site:

[quote=tech support]The message "ml_rq_timeout_clean" is printed in the log file when TServer sends a message to the Meridian Link, but did not get response (due to congestion on the link, for example). Because this is a debug-level message, it does not in itself indicate an error.

Tserver works with a queue of requests for every DN: one of the criteria for keeping a request in the queue is if the link did not answer the tserver request. The message above indicates such a failure to answer, but as a housekeeping message it does not mean there has been any problem at the tserver messaging level.

Another possibility. The call was transferred to a non-monitored dn, call was never transferred back into tserver visibility, therefore tserver never seen the released event. the timeout is tserver cleaning up the callid.

[b] This is an issue with the Link. Tserver makes a request to the switch, but the switch doesn't respond. Please check with your network people or Link people to resolve this switch issue. [/b]
[/quote]

The bit in bold looks interesting!

There are numerous instances of this error on the support site, I have looked at a couple and they all give the same response, which makes a change!

Mark