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vinodgujja

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Ocs is not unable to track agent status
« on: January 09, 2008, 10:22:04 AM »
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Hello All-

Ocs is not able to track the agent status, Agents are ready but it shows, waiting agents.

I observed, once we change the status of agent to "not ready" and then back to "ready" , OCS will send the calls to that agent.

Agents status work fine for inbound calls,Not able to figure it out whats wrong?

any ideas pls?
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Offline Fra

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Re: Ocs is not unable to track agent status
« Reply #1 on: January 09, 2008, 10:37:44 AM »
It may depends on several factors..which version of OCS are you running? Could you post an excerpt of its log file?
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Offline Daimonas

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Re: Ocs is not unable to track agent status
« Reply #2 on: January 09, 2008, 08:32:00 PM »
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    • I would recommend taking a look at the following options and thier defination in the OCS reference manual, as I think your problem most likely lies here:

    engaged_release_action=soft_call_work
    inbound_answer_action=soft_answer
    inbound_release_action=soft_call_work
    internal_answer_action=soft_answer
    internal_release_action=soft_call_work
    login_action=soft_not_ready
    login_ignore_queue=true
    outbound_answer_action=soft_answer
    outbound_release_action=soft_call_work
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