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Adam_W

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Routing to external number & ACD Pilot
« on: January 08, 2008, 02:58:15 PM »
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Hi

Hopefully an easy one for someone:

Is it possible to target an external number in a routing strategy?  E.g. a customer presses option 1 and the call is forwarded to 01234 567890?

If so how is it done?
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Offline cavagnaro

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Re: Routing to external number & ACD Pilot
« Reply #1 on: January 08, 2008, 02:59:10 PM »
Have you tried TForce?
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Offline Fra

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Re: Routing to external number & ACD Pilot
« Reply #2 on: January 08, 2008, 04:07:42 PM »
TRoute is much better, Genesys suggests to avoid Force function.
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Offline cavagnaro

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Re: Routing to external number & ACD Pilot
« Reply #3 on: January 08, 2008, 05:27:03 PM »
:)> Ok put on my notes :)
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Offline Fra

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Re: Routing to external number & ACD Pilot
« Reply #4 on: January 08, 2008, 06:16:54 PM »
;D
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Adam_W

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Re: Routing to external number & ACD Pilot
« Reply #5 on: January 09, 2008, 11:01:14 AM »
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    • Thanks, I got it working with TRoute in the end  8)
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    Offline Fra

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    Re: Routing to external number & ACD Pilot
    « Reply #6 on: January 09, 2008, 11:09:18 AM »
    I'm glad, you are welcome  :)
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