Author Topic: Virtual agent Scripts ? (Read 3699 times)

Bombus · « **on:** January 31, 2008, 08:37:38 AM »

Is it possible to , with a script for a virtual agent group, "call" for agents that is possisioned in a particular agent group.

to use maybee like this: existsinagentgroup ("ALL_Agents) ? or something like that?

cavagnaro · « **Reply #1 on:** January 31, 2008, 03:09:02 PM »

? why not put those agents as first option on the target object?

Bombus · « **Reply #2 on:** February 01, 2008, 06:09:32 AM »

I dont think i understand what you ar saying =)

Marco64 · « **Reply #3 on:** February 01, 2008, 08:16:44 AM »

If you want to target (distribute calls) on a VAG or Agent with a skill then in your targer Selection you could choose

type = skill
name = something like this EN_SK = 1 | IT_SK = 2

this will select the logged in Agent with Skill as per formula.

marco

cavagnaro · « **Reply #4 on:** February 01, 2008, 03:21:55 PM »

On target you normally put one object however you can add multiple of them, so in the target list you may have:

1. Agent Group
2. Virtual Agent Group

In this way Agent Group will be the first target, and if no agent available the Virtual Agent Group will be the selected one.

Bombus · « **Reply #5 on:** February 04, 2008, 08:08:01 AM »

Great!

Thanks alot!

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Author Topic: Virtual agent Scripts ? (Read 3699 times)

Bombus

Virtual agent Scripts ?

cavagnaro

Re: Virtual agent Scripts ?

Bombus

Re: Virtual agent Scripts ?

Marco64

Re: Virtual agent Scripts ?

cavagnaro

Re: Virtual agent Scripts ?

Bombus

Re: Virtual agent Scripts ?