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Ilias

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CCPulse AgentState Format
« on: July 04, 2008, 03:45:05 PM »
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Hello,

i have a question about agent state format.

Is it possible to hide the time information of the AgentState statistic?

pls help
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Offline cavagnaro

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Re: CCPulse AgentState Format
« Reply #1 on: July 04, 2008, 06:24:02 PM »
? What do you mean by hide??
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Ilias

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Re: CCPulse AgentState Format
« Reply #2 on: July 04, 2008, 07:57:58 PM »
i need only the AgentStatus without the time info.
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Offline pdavid

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Re: CCPulse AgentState Format
« Reply #3 on: July 17, 2008, 06:53:27 PM »
I think they are referring to the time that proceed the AgentState like I have attached.
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Offline cavagnaro

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Re: CCPulse AgentState Format
« Reply #4 on: July 17, 2008, 09:24:32 PM »
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    • What you can try is a VB approach, create a custom field, then using VB extract the position of the parenthesis "(" so then you can use left function to extract from position 0 to that one and walla...should work
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