" /> WebAPIServers and UCS not showing up on SCI - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: WebAPIServers and UCS not showing up on SCI  (Read 3842 times)

This topic contains a post which is marked as Best Answer. Press here if you would like to see it.

mjcasas

  • Guest
WebAPIServers and UCS not showing up on SCI
« on: July 17, 2008, 07:58:59 PM »
Advertisement
Does anyone have heard of the WebAPIServers up running on a Websphere environment but not showing up on SCI. Also when cycling UCS did not came back up. Of course the suggested support troubleshooting actions have been cycling numorous times...

Any help will be appreciated!
Logged

Offline JGMG

  • Newbie
  • *
  • Posts: 14
  • Karma: 0
Re: WebAPIServers and UCS not showing up on SCI
« Reply #1 on: July 18, 2008, 01:49:44 AM »
SCI will not pick up processes which do not match the identical app name, etc, that it is expecting - using the applications configured working directory, command and options.

How are you starting the web servers?  What OS?
Logged

mjcasas

  • Guest
Re: WebAPIServers and UCS not showing up on SCI
« Reply #2 on: July 18, 2008, 12:18:47 PM »
We have an AIX Unix box running websphere, so we're starting the API from there. It was working fine so I would think that the name won't matter, however the app name is not identical in development as well and works fine but yes, we do not use SCI to start the application

Thanks!
Logged
Marked as best answer by on Today at 09:35:03 PM

Offline JGMG

  • Newbie
  • *
  • Posts: 14
  • Karma: 0
Re: WebAPIServers and UCS not showing up on SCI
« Reply #3 on: July 18, 2008, 05:16:29 PM »
  • Undo Best Answer
    • Not so concerned about the app name.  When you run ps -ef on the server, does the line appear the same as your application Configuration?  That is what it uses.

    Also, is LCA up and running correctly on your server?  What status is the webserver machine in SCI?
    Logged

    Offline René

    • Administrator
    • Hero Member
    • *****
    • Posts: 1832
    • Karma: 62
    Re: WebAPIServers and UCS not showing up on SCI
    « Reply #4 on: July 19, 2008, 10:45:43 AM »
    Hi mjcasas,

    Please check that LCA is running on your AIX Unix box and SCS is able to communicate with it = SCI shows AIX Unix box as "Up". Your AIX host has to be configured a "Host" in Genesys configuration as well. You can check it using Configuration Manager (CME).

    Identification of running application as described by JGMG is valid only for third-party = non-Genesys applications. WebAPI is Genesys application so it uses different way how to inform SCS about its status - it connects directly to LCA using proprietary Genesys protocol.

    R.
    Logged

    Jose

    • Guest
    Re: WebAPIServers and UCS not showing up on SCI
    « Reply #5 on: July 24, 2008, 08:27:26 PM »
    OK, the issue was with the XML file, the configserv name was wrong.

    Thank you all
    Logged
    Pages: [1]   Go Up
    « previous next »