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PJ

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SIP T/S error
« on: August 27, 2008, 08:13:11 AM »
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Experiencing intermittent errors with Genesys T/S. Rebooting T/S solves the problem, temporarily.
Here is the log excerpt:

gsip:TRSPMAN: ERROR - Unable to parse SIP message: error 2 (Start line parse failed: either it is not a SIP packet, or it is not a beginning of SIP packet)

Anybody has any ideas?

Version Info:
SIP Server, Version: 7.5.000.53 Compiled: Feb 21 2008 00:47:16
Stream Manager 7.5.004.02 Compiled: Mar  9 2007 16:43:50


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Offline victor

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Re: SIP T/S error
« Reply #1 on: August 28, 2008, 09:31:45 AM »
Ok, ok...

without seeing more long, it would be hard to tell, but:

SM version is really old and it is very buggy. If you read through RN you will see that there are quite a few hot fixes that deal with this. your first step would be to upgrade to the latest 7.6 SM manager and see if the problem goes away.
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Marked as best answer by on May 03, 2025, 01:04:39 AM

Offline René

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Re: SIP T/S error
« Reply #2 on: September 11, 2008, 07:56:39 PM »
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    • Hi,

    It seems to me like something is trying to communicate with SIP Server but not using SIP protocol. I would suggest you to check list of open connections (netstat if you're on Windows) when the issue re-appears.

    R.
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